Refund policy
At Banaras Bhang, we are committed to providing products of exceptional quality and ensuring a refined shopping experience.
Returns Policy
- Returns are not offered for products delivered in mint condition and as per your order.
- Returns will be processed only under the following circumstances:
- An incorrect product has been delivered.
- The product exhibits genuine quality or manufacturing defects.
For eligible cases, we offer the following resolutions:
- Store credit for future purchases.
- A replacement of the product (if available).
Reporting Concerns
If you encounter an issue such as a damaged product or an incorrect delivery, please contact our Customer Care Team within 24 hours of receiving your order.
- Telephone: +91 982141443
- Email: info@banarasbhang.com.
When you’re writing to us, please mention the following data carefully:
- Your order number
- Date of purchase
- Delivery address
- (In case you receive a damaged product) A video recording of the product unboxing, highlighting the damaged part.
Important Instructions
- Inspect the package upon delivery and note any damages or discrepancies on the courier’s delivery receipt.
- Retain all original packaging until the issue is resolved.
Our team will review your request and respond within 48 working hours.
Exchange & Refund Policy
- Resolutions, including exchanges, will be provided at our discretion and evaluated on a case-by-case basis.
- For refund 7 to 10 business days are required from the date of receiving your refund request for processing
- Refunds are not applicable under the following scenarios:
- Incorrect or incomplete shipping details provided by the customer.
- Refusal to accept delivery by the recipient.
Essential Delivery Checks
- Before accepting your order, ensure the package is intact and untampered.
- If damage is apparent, retain all original packaging, including price tags, invoices, and labels.
- Note the details of any damages on the courier receipt instead of signing it as "received."
- A video of the damaged product and packaging is mandatory to process damage claims.
